Frequently Asked Questions
Everything you need to know about shopping with Windy City Novelties
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your items for a specific event date.
What is your return policy for apparel and accessories?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags and packaging are intact for a full refund.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Do you offer bulk discounts for parties or events?
Yes, we offer tiered pricing and bulk discounts on many of our novelty fashion items. Please contact our customer service team for a custom quote on large orders.
Are your light-up accessories safe to wear?
Absolutely. All of our LED and glow-in-the-dark fashion products are rigorously tested for safety and include replaceable or pre-installed batteries that are securely housed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.